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Return Policy

Supply solutions or parchment paper purchased from TLC (collectively, "Product") is subject certain return restrictions.  You are responsible for shipping charges and risk of loss on all return shipments. Returns are also subject to the rights of return processes below. If you fail to return Product within the applicable Return Policy period or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and not returnable.
 

Rights of return:

  • Permitted product returns:
    Products may be returned if: 1) You obtain an RMA from customer service, 2) the packaging is unopened and still in the sealed package, and 3) returned within 30 days from the date of shipment.
     

  • Damaged products: Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, contact TLC's Client Services within 7 days after receipt of shipment to arrange for a carrier inspection and a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the Product and all original box and packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements.

  • Order discrepancies: All order discrepancies (shortages, mislabeled product or overages) must be reported to TLC's customer service department within 5 days of receipt of shipment.

  • Non-returnable product (not all inclusive): The following Products cannot be returned to TLC:

    • Product customized for the customer

    • Special order items

 

Process: All returns must have a TLC Return Materials Authorization (RMA) number. If the return meets TLC's return guidelines, you may obtain an RMA number by contacting:

 

  • TLC's customer service department at 877-588-8822. TLC customer service business hours are 9 a.m. to 5 p.m. Pacific Standard Time, or

  • By email at customerservice@laverneco.com. 

 

In order to expedite a return, please have the following information on hand when requesting an RMA number: Client Account Number, Invoice Number, the nature of the issue and whether the box's seal has been broken.  NOTE: Returns are generally not accepted if the box’s seal has been broken except in certain limited situations.

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Once the RMA number is issued, please note:

  • RMA numbers issued by TLC are good for 15 business days only. Product authorized for return must be received within such time period at the facility identified on your RMA instructions.

  • RMA numbers cannot be extended or reissued.

  • Clearly mark each address label of each package being returned with the RMA number.

  • TLC strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments.

  • All returns MUST be 100% complete 

  • Incomplete returns may be returned to sender or subject to a minimum 20% restocking fee at TLC's sole discretion.

 

Refund Policy: To the fullest extent permissible under applicable law, customer agrees that customer’s sole remedy shall be to return Product in accordance with the terms of these terms of use and sale and, if applicable, to obtain a refund or credit in the amount of the purchase price paid by customer to us, less all sums, if any, customer owes us, within 30 days or at TLC’s sole discretion.

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